ACTIVE COMPANIES0Ready for their teams
DeskRookSupport
within reach.
Your own place to connect, troubleshoot and get people moving again.
MANAGED SUPPORT / DESKROOK CONSOLE DeskRook DeskRookYour own place to connect, troubleshoot and get people moving again.
MANAGED SUPPORT / DESKROOK CONSOLEUse it to sign in, receive invitations and recover your password.
Devices and recent activity for your company.
Add your authenticator in Account security to view device status and connect.
Loading the latest device status…
Loading company activity…
Start a session with a client code.
Enter the code from DeskRook Support. The client approves your request.
Ask them to open the client page, download DeskRook Support and share their nine-digit code.
Generate a pairing code for the older app. Clients using the latest DeskRook Support give you their code instead.
0 active0 awaiting approval0 connected
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Enter a client code above to get started.
Attended sessions require consent. Enrolled devices can allow unattended access on unlocked desktops. Pairing codes expire after 10 minutes. Sessions end after 30 minutes.
Find a computer in your sites and categories.
Open Account security to add your authenticator. A company owner or admin can enrol devices.
Expand a group to find its devices.
An owner or admin can create an enrolment code and run the Windows installer.
MFA is required. The local user stays in control. The desktop companion shows who is connected. End session also pauses access. Administrators can enable Windows sign-in access, which continues into the desktop after sign-in. UAC prompts remain unsupported.
Everyone uses their own login and authenticator.
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Emails contain a link that expires after 24 hours. Sent means accepted by the mail provider. To resend, invite the same address again.
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No pending invitations.
Create company workspaces and manage their access to DeskRook.
Platform administration requires both protections.
Configure email delivery before creating companies or sending owner invitations.
Company members can access their own enrolled devices.
| COMPANY | OWNER | MEMBERS | DEVICES | SESSIONS | STATUS | ACTIONS |
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No companies match these filters.
Latest 100 company and administrator events.
| TIME | EVENT | COMPANY | BY | DETAIL |
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Owner invitation links expire after 24 hours. Sent means accepted by your email provider. Platform administrators manage company access; device sessions still require membership of that company.
Verified releases. One device at a time. Automatic recovery if an installation fails.
Sign in with MFA using a company owner or admin account to manage updates.
Publish a signed Windows agent package for company administrators to deploy.
Update signing is not configured on the server. Follow the v0.8.0 upgrade guide to install your public key.
Start with one test device. Offline or busy devices wait; the queue expires after 24 hours.
| SELECT | DEVICE | SITE | VERSION | STATUS |
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No enrolled devices in this company.
Devices need the v0.3.22 or newer bootstrap and trusted public key once before they can receive console updates. Windows x64 only.
A failure, rollback or missing installation result pauses the remaining queue.
No rollouts yet.
MFA is required to enrol devices and start unattended sessions.
Email delivery has not been configured. Ask your server administrator to finish setup.
Confirm the link in your inbox within 1 hour. Confirmation signs out your browsers and ends your active sessions. Your company devices stay enrolled.Store these in your password manager now. Each code works once. They will not be shown again.
If you lose your authenticator and recovery codes, recovery requires shell access to your VPS. Existing devices remain registered.
Your audit log of access, changes and update outcomes.
| TIME | EVENT | TECHNICIAN | DETAIL |
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| TIME | EVENT | OUTCOME | ACTOR | DEVICE / SITE | DETAIL |
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No events match these filters. Try a wider date range or clear the filters.
Requesting permission from the user.
Send to the support folder in the remote computer’s Downloads, or choose a file on its screen to receive. Up to 100 MiB per file.
Choose a file to send or receive.
One file at a time. Save received files before ending the session. Transfers stop when the connection or desktop changes.Low FPS is normal on an unchanged screen. Frame round trip includes delivery and browser rendering; server round trip measures the browser’s connection to the relay. CPU is the Windows client’s share of total processor capacity.
They will see who is connecting and can allow or decline.