DeskRook Technician sign in
SUPPORT WITHIN REACH

Let's get you
back on track.

Let your technician see what you see, and help you get things working again.

You're in control.
Nothing is shared until you approve. End the session whenever you like.

One session. No ongoing access.
DESKROOK SUPPORT

Get DeskRook Support.

Download the app on the Windows computer you'd like help with.

Checking the download…

Windows 10 / 11 · 64-bit · Single .exe

No installation or account needed
Your code appears in the app.

Open DeskRook Support and send the nine-digit code to your technician. Keep the app open while they connect.

THREE SIMPLE STEPS

A helping hand is a few clicks away.

  1. 01

    Download & open

    Save DeskRook Support, then open it from your Downloads folder. There's nothing to install.

  2. 02

    Share your code

    The app displays a nine-digit code. Read it out or send it to your technician, and keep the app open.

  3. 03

    Approve & get help

    Check the technician's name and choose Allow. You can watch along and end the session at any time.

GOOD TO KNOW

A few quick answers.

Still stuck? Get in touch with the technician who sent you here.

What can my technician access?

After you approve, your technician can see your primary screen. If you approve control, they can also use your mouse and keyboard with your current Windows permissions. The app tells you which type of access is being requested.

Where do I find my code?

Download and open DeskRook Support on the computer that needs help. Your code appears automatically in the app. It expires after ten minutes and can be used once. If it expires, choose Get a new code in the app.

How do I end the session?

Choose End session in the app, or close its window. Access also ends if you lock or sign out of Windows. A new session needs a new code from the app and your approval. The app does not set up ongoing access or start with Windows.

Windows is showing a security warning.

This pilot app is not yet digitally signed, so Windows or your security software may flag it as unfamiliar. Only proceed if you were expecting help from your technician. If you're unsure or it is blocked, contact them before continuing.

Can I use a Mac or Linux computer?

This download is for Windows on a 64-bit Intel or AMD computer. Customer apps for Mac and Linux are not available yet. Ask your technician about another way to help.

Do I need to install .NET?

No. DeskRook Support includes its runtime, so it can run without a separate .NET installation. That is why the download is larger than a small installer. You can delete the downloaded app after your session.